Author Topic: "Creditors Financial Group" of Aurora, CO: Nasty stuff.  (Read 12248 times)

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"Creditors Financial Group" of Aurora, CO: Nasty stuff.
« on: December 31, 2005 03:19:56 AM »
I was looking at another board, and a poster had to deal with a CA by the name of "Creditors Financial Group".  Intrigued, I looked into them with the idea of posting in the thread there.  But, since the board is small and not well known, I thought: "Why not post a thread on them here?"

So, I am.

Creditors Financial Group started out as a small Colorado CA which has branched out since.  This is their contact information:

  Creditors Financial Group, LLC 
3131 S Vaughn Way, 110
Aurora, CO  80014
Phone: 888-298-7107
Fax: 303-369-4061
Contact: Jeffrey M Ryan, Assistant Vice President
Web Site:

They also have an Upstate New York location, too:

New York Office
10 Hazelwood Drive
Suite 110
Amherst, NY 14228

Are you concerned yet?  Maybe not...but you shall soon be.  But, first...

About them, from their website:

Company History

Creditors Financial Group was founded in 1997 by Charles C. Nail and Henry Swayze with a staff of 5 employees located in a small office in Aurora, Colorado.  Since then, Creditors Financial Group has grown to become one of the top 75 largest collection agencies in the nation, with over $500 million in account placements.  Creditors Financial Group offers recovery solutions to numerous clients, with an emphasis on the Credit Card, Private Label, Auto Financial and Banking industries.
With our corporate facility in Aurora, Colorado and a management team with over seventy five years of combined collection experience, Creditors Financial Group is well versed in the collection methods and techniques that produce results.<<snip>>

                                What Creditors Financial Group Can Offer You

A Client Sensitive approach towards collections
Quality collection associates to handle your front line phone calls
Dedicated Client Relations Department to handle all your day-to-day needs and inquiries
Extensive training environment for new hires
The latest and most widely recognized collection software available on a state-of-the-art computer platform
Dedicated Systems personnel with the ability to create customized reports
Tested disaster recovery plan
Licensed and Bonded in all 50 states
Strict adherence to all Federal, State and Local regulations regarding collections, including FDCPA, FCRA and Graham-Leach-Bliley
Services Available: Early-out, Primary, Secondary, Tertiary and Quad placements on a contingency or flat fee basis
Member of the American Collectors Association
An Equal Opportunity Employer

Impressive, isn't it?  Debt Connection thinks they are too...and, no doubt, so do the creditors--and JDBs--that hire them:

Creditors Financial Group, LLC is recognized by its clients as the finest debt recovery specialist in the industry. We are dedicated to providing quality performance and superior services. CFG specializes in the collection of Credit Card, Consumer loan, Retail and Auto deficiency portfolios for some of the biggest credit issuers in the nation. Creditors Financial Group also works with some of the biggest debt buyers in the nation servicing their purchased portfolios. We understand the debt buyers challenges and understand that getting the higest return as quickly as possible is the ultimate goal.

Number Of Employees:    Annual Placement Volume:    Annual Revenue:
51 - 100    $>500 Million    N/A
Type:    Specialty:
N/A    Auto Deficiencies, Consumer Loans,
Credit Cards, Retail,
Sub Prime

So, they understand the "challenges" of collecting "junk"...purchased...debt, eh?
Well, that would be expected of "the finest debt recovery specialist in the country", wouldn't it?

Does "meeting the challenge"  involve lying, cheating and general abuse of the, eh, "customers"?  Bud Hibbs thinks so:

  Bud Says...

This was a low-profile collection bottom-feeder agency UNTIL they opened an office in Buffalo, NY which is home to the MOST disgusting, unprofessional, under-trained and illiterate debt collectors in America. Apparently CFG owner; Henry Swayze wanted to take advantage of the cheap labor, and high unemployment that Buffalo offers to the sleazy side of the collection industry.

Anyone who collects out of Buffalo can be assured that the law, the Fair Debt Collection Practices Act (the federal law regulating the activities of the collection industry) is mostly ignored in the collector’s pursuit to make that commission paycheck. One such Buffalo collector using the name of “Investigator Shaw” at ext.#218 wants you to believe that he (an uneducated collector of debts) has the AUTHORITY to file a lawsuit against you, initiate a wage garnishment (even in states where they are prohibited) and file a lien against your property. This is all done in the name of a scavenger debt buyer who pays pennies on the dollar for a (mostly) worthless account that ONLY a bottom-feeder could get excited over.

“Investigator Shaw” wants you to believe he is able to take immediate actions against you until/unless monies are sent immediately to him. His illegal debt collection practices identically reflect the slimy Buffalo debt collectors that work at such disgusting locales as Lenahan Law Offices, Giove Law Offices, Collins Law Offices and Account Management Services.

Apparently owner Henry Swayze and Buffalo CEO Charles C. Nail are more interested in lining their pockets at the expense of unsuspecting consumers than following federal laws as “Investigator Shaw” broke near all of them.

My advice; Stay far away from this sleazy organization of collection agency rejects, losers and potential future prison inmates. Experience shows that they cannot/will not EVER file litigation because they are incapable of meeting even the most basic requirements of debt validation. If you are unfortunate enough to ever receive a call from “Investigator Shaw” just laugh at him because he is too STUPID to understand anything beyond DUH! <<snip>>

Nice, ain't it?  "Investigator Shaw" @ Ext. he related to "Officer Pompey"?  Perhaps they are:   It seems they may have gone to the same "Fagan School of Thievery" because they are both capable of breaking every collection law there is in record time. 

And, a now former bill collector  for Creditors Financial Group expounds in the "Consumer Comments" section about this place and our, eh, "Investigator":

Email: <withheld>
Agency Name: Creditors Financial Group
Date: 10-18-2005

Dear Mr.Hibbs,

I am a bill collector, or was until today. It seems I became so interested in what your website had to say about the collection agency I worked for that it got me fired. Last night I came across your info on my employer, Creditors
Financial Group. I was so amused by the info on "Investigator "Shaw I thought he might enjoy it. So I printed the information as provided on your website and brought it to work with me. A few co-workers and I read it over and
chuckled, never thinking anything of it.

Today I made my way to work, early mind you as I had some skip tracing to catch up on, and set to attempting to collect debts on behalf of the client (MBNA) to which I had been assigned. About mid afternoon I was taken into a conference room by the V.P. of collections Keith Oehler and his assistant V.P. Mike Porth as well as my supervisor and director of that particular client Mark Lavin and terminated. They said my employment was terminated due to lack of productivity. I will admit my production had been somewhat lacking lately due to my refusal to be an "investigator" or lie about being an attorney. It seems that everyone in that office lies and misrepresents themselves every time they get a debtor on the phone so by the time I call and they haven't been "served by a uniformed officer" after they were last threatened I don't end up with a lot of credibility. [/i] It just seems wrong to me that instead of going back to work tomorrow i have to seek new employment, meanwhile, "Investigator" Shaw remains securely employed after violating so many federal laws on a daily basis he has lost count.

I wish to assure you Mr. Hibbs I have been in collections for many years, and worked for several of the agencies on your list, I am not crying wolf, a collection agency doesn't create a vacancy on a file on the 10th of the month due to productivity.  My termination was directly related to the copy of the information I printed from your website, this is no coincidence.[/b] I just thought you might find this interesting. Well thanks for taking the time to read my sob story, feel free to contact me if you would like further details. Oh by the way I can now verify beyond a doubt that Charles Nail has read your opinion of C.F.G.,and he dont likey. yours, anonymous bill collector

Or, rather, our now FIRED bill collector who confirmed that Bud's assessment of his FORMER employer is not exactly well-liked there (actually, not liked at all). 

Perhaps this bill collector might want to get in touch with another the name Weed?  Sounds familiar...maybe the owners of this agency have more than a passing acquaintance with Asset??  Who knows?

How's this for plain obscene?  This woman got a call regarding an account that her brother DEAD FOR FIVE YEARS had had:

Email: <withheld>
Agency Name: creditors financial group
City: Buffalo, NY
Date:  May 08, 2005

Dear Bud, First I want to say Thank you for having such a web site, as consumers, we sometimes do not know the law, and by providing information to the public, this has given us the 411, on most collection agencies. Recently I had a phone call from this particular agency, a women by the name of Ms. Kerrisey (sorry if the spelling is wrong) phone my home, for a debt that my DEAD BROTHER, had. I tried to talk to her in a calm voice and let her know that my brother had passed a way 5 years prior, and all his debts were taken care of. Well, this bitch would not stop, she accused me of falsing giving her information about my brother, and told me he wasn't dead.I really tried to hold it together, till she really got pushy, and told me I would be hearing from a law firm, and she was going to garnish my wages. ( Shows how much she knows about her clients), I don't work, I told her go ahead, She wouldn't let it go, she called back two days later, and I told her never to call back, well guess what, she did, and I asked to speak to her manager, she said she was the manager and I would be hearing from a law firm. This women is brutal. If she calls again I will call the police. Thank you for your time...

So, madame bill collector knows something the funeral home and the family didn't?
And, the debt had been settled out of the estate!  And, how does our bill collector propose to garnish the wages of someone who was never responsible for the debt (and has no job!)?  Then, she fails to obey the instruction to never call...only two days later?  Then, madam "phone drone" claims she's the manager?
(Actually, she could be...the average CA "Manager" is just the collector who has been on the floor the longest!)  And, she also threatens to sue (with the law firm crack)?  Wanna bet she does not even know how to spell the word "lawsuit"? 

Talk about violating the moment the mouth is opened!

The Upstate New York Better Business Bureau rates them as unsatisfactory to date (as of December 30,2005):

Better Business Bureau, Inc.
741 Delaware Avenue
Suite 100
Buffalo, NY 14209
(716) 881-5222
10 Hazelwood Drive suite 110
Buffalo, NY 14228
View Location Map
Principal:       Henry Swayze, President
Local Phone Number:       (877) 298-2251
Membership Status:   This company is not a member.
TOB Classification:   Collection Agencies

The information in this report has either been provided by the company, or has been compiled by the Bureau from other sources.

Customer Experience
Better Business Bureau reports are based on our files over the past three years. Based on BBB files, this company has an unsatisfactory record with the Bureau due to an unanswered complaint. 
When evaluating complaint information, please consider the company's size and volume of business. The number of complaints filed against the company may not be as important as the type of complaints and how the company handled them.
Closed Complaints
Number of complaints processed by the BBB since the firm's BBB file was opened in June of 2005: 5
Number of complaints processed by the BBB in last 12 months: 5
Complaints Concerned
Customer Service Issues: 4
Outcome of all complaints -
Resolved: 3; Company did not respond: 1
Credit or Billing Issues: 1
Outcome of the complaint -
Resolved: 1
Additional File Information
The Bureau has requested basic information from this company. The Bureau has not received a response. Without this information, the Bureau may not have current information concerning such things as the company's management or its nature of business. <<snip>>

So, they are "In Dutch" with the BBB--and refuse to respond to even a request for information about them?  What would that say to you?
To end this for now, this concerned parent was asking whether they needed to give out their daughter's info. to this outfit:

'm hoping you can give me some answers.

We've recently been receiving numerous phone calls from what we assume is a collection agency, inquiring about our daughter who no longer lives here, and hasn't for the past three years. We do not know what this concerns and will not give out information over the phone. Evidently, if they have our home address and phone number, then it must have been a debt incurred while she was living with us. We've passed the information on to our daughter. The caller said that he can continue calling us because our address and phone number is listed on the reference sheet that he has. He also stated to my husband that the bill could have been paid for the price of the phone call (whatever that means because it's an 800 number).

    * What information is appropriate for us to give to this caller?
    * Can they continue to call and harass us, even though we've asked them to never call our phone again?
    * (We have not co-signed any outstanding loan)

I found this phone number online and discovered it is Creditors Financial Group, LLC in Aurora, CO, phone number 888-298-7107.

Thank you for your time.

The answer she was given is one we would give:  Tell them not to call, and to NOT tell them a thing.  Wanna' bet Creditors Financial Group never understood the word "NO!"?