Author Topic: Components within an autodialer system  (Read 211 times)

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Components within an autodialer system
« on: August 28, 2014 03:13:20 AM »
What are the hardware components within an auto dialer system?

phone, computer, etc???


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Re: Components within an autodialer system
« Reply #1 on: August 28, 2014 07:15:56 PM »
At its most basic, if the computer has a modem or a TAPI phone device without a modem, then you just need any old telephone and of course the software necessary to get the modem or TAPI device to dial.

Scaling up, you would have VOIP service and dedicated routers controlling the agents' desk sets, synchronizing what the phone system is doing outbound and inbound with what the agents are seeing on their screens, either using PCs or thin-client screens and keyboards backed up by servers.
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Re: Components within an autodialer system
« Reply #2 on: August 28, 2014 08:32:31 PM »
According to the FCC's interpretation of the TCPA, auto-dialers have a minimum of two components:

1. Something with the capacity to generate and/or store telephone numbers, and
2. Something that dials those numbers.

The first can easily be any computer database, whether the person has it on their office computer or they're using an online service for it. If it stores and communicates the numbers to the dialing mechanism, it qualifies.

The second is anything that actually dials those numbers; flacorps basically covered it. Whether it's a piece of hardware that receives the numbers from the database and dials it over an office line, or a piece of software that uses a modem, or even a 3rd party service/software that connects an agent with the dialed number.

I believe those are the only two required components. A physical phone would even be optional. The agent could have a USB headset plugged into their computer and it be completely done over VOIP.

This is an article on two cases involving the FCC's opinion with different outcomes. The main points may not directly relate to all of the "components", but it beats around the bush and the cited cases may have more insight:


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Re: Components within an autodialer system
« Reply #3 on: Yesterday at 07:27:25 PM »


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Re: Components within an autodialer system
« Reply #4 on: Yesterday at 11:24:21 PM »
jajo...This is not meant to be picky or snarky...

The statute tells you specifically what is required.  It you read it carefully and parse the sentences correctly, the requirements are plain and unequivocal.

What you are hitting your head with is a club of your own making.  It is an axiom in law that a statute says what it means and means what it says.

Any...and every...statute in the books is written with this in mind, and even the most basic case law often reaffirms the principle.

If you keep that basic concept in mind, a lot of the difficulties in understanding the law begin to dissolve.  It is an exercise in the use of logic and the English language.

The admins seem to hound people people of the improper use of the language.  And this situation is case-in-point for that admonition.  Basically, if you can't understand or use the written language to your benefit, it is better for you to hire an attorney who is much better practiced at the task.

« Last Edit: Yesterday at 11:28:59 PM by CleaningUp »


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Re: Components within an autodialer system
« Reply #5 on: Today at 01:39:07 AM »
What CleaningUp said is true.

It is easy to begin to doubt yourself and get confused when your opponent has big liability for TCPA claims, and their only way out of it is by arguing that their auto dialer isn't really an auto dialer.

What is the definition of "is"?

When you can't win, distract. It often works.