This lesson deals with Nationwide Credit Corporation of Alexandria, VA. I did not find much in a web search, except for their own website. So, let’s take a look at what they say about themselves. I include the link so you can see it for yourself.
When the site’s “up”, that is!
Nationwide Credit Corporation
5503 Cherokee Avenue
Alexandria, Virginia 22312
(703) 642-7500 DC Metro Area
(800) 989-3402 Toll Free
Nationwide Credit Corporation (NCC) was founded in 1967, by Phil Rosenthal. To this day, Phil remains at the helm as company President after building one of the most respected collection agencies in the United States. The ingredients for success at NCC are excellent recovery percentages and the highest levels of ongoing customer service, while always operating in strict compliance with the Fair Debt Collection Practices Act (FDCPA).
Ah…here begins the (probable) lies. And, they haven’t gotten past the first paragraph!
Why Choose Nationwide Credit Corporation
NCC works on a contingency fee basis and does not make money unless we collect money for you.
So? Doesn’t just about every contingency CA in the planet?
At NCC, our Debtor Education Program is designed to prevent people from falling back into delinquency.
Oh, so you are also a credit counseling agency?
The NCC Senior management team boasts over 100 years of Collection Management experience.
Using techniques, despite all the “gizmos”, that are older than Methuselah!
Interaction with our clients on a regular basis, meaning that they are up to date on all developments concerning all accounts. This improves results and customer service.
Who’s the clients
and who are the customers
? I doubt that the alleged debtors they are (likely) harassing fall into either category!
Online at the American Collector's Association (ACA). NCC is an important member. This means that we "…comply with all federal and state laws and regulations, as well as the ethical standards and guidelines established by the organization". (ACA).
Yes, I believe that the ACA membership means you are an ethical agency.
I also believe in Santa Claus and the Tooth Fairy!
Nationwide Credit Corporation and Health Care Associates (HCA) have combined their knowledge and resources to offer you the most intelligent solution to your Billing Problems and Insurance Follow Up difficulties - or any other 'Special Project' that only the best in the industry can handle.
They do medical billing and collections too. I'll let you all fill in your own thoughts here...!
Working with cutting edge technology in the recovery of delinquent debts, meaning that your accounts are worked quickly and effectively.
That simply means they use the same hardware and software to collect as everyone else!
In our office, we abide strictly to the Fair Debt Collection Practices Act (FDCPA), meaning Peace of Mind to our partners and compassion to their clients .
Debt recovery percentages at NCC are among the highest in the industry.
They both obey the law AND collect that really high percentage of delinquent accounts? Knowing CAs, what is wrong with this picture?
Easy payment methods means that your recoveries are maximized – NCC facilitates payments via Online, Visa and MasterCard, CheckWriter, and many more.
And, they use all the latest methods for emptying the debtor’s bank accounts!
Technology based benefits to clients include:
• Predictive Dialing
• IVR (offering your customers 24/7 payment processing)
• ACD Call Routing
• Data Transfer Options - Modem (Pickup, Drop off), Diskette, Internet (Email, FTP, PGP), Tape
• Modern, Online Skiptracing Methods -Internet, Equifax, National Change Of Address (NCOA), Experien
• On-Demand Management Reports
• Complete Data Security
• Credit Bureau Services (Monthly Updates and Daily Lookups)
At the center of NCC's collection and reporting processes is our state of the art Ontario Systems FACS Collection System with integrated predictive dialer and IVR technology. This system was designed to facilitate a customized and efficient collection process. It allows our collectors to produce the highest possible recovery in the shortest possible time, while remaining secure and user friendly.
We also utilize a NEC NEAX 2000 IVS PBX to efficiently handle calls through an automated call distribution system.
NCC carries out continuous research and evaluation into the latest technology, in order to remain the most competitive in the industry. Our commitment to the modernization of our collection system enables us to achieve the highest possible results.
As I said before, NCC uses the exact same technology to do the job as every other CA/JDB!
Multiple Payment Options
Nationwide Credit Corporation has several convenient methods of accepting debtor payments. Payment methods include:
Visa and Master Card
IVR 24/7 Payment Processing
Western Union/Quick Collect
WalkIn Payment Window
So…they will even grab the money in person! How nice! "Robbery" while U wait!
NCC is spearheaded by a Senior Management Team that has over 100 years of combined collection experience.
When you decide to work with Nationwide Credit Corporation on any of our collection programs, you are choosing a service which provides a mutually beneficial relationship - assuring the highest levels of collection and customer service, offering peace of mind that your accounts are being handled by the most highly trained team of professionals in the industry.
Yes, it’s a great place to work. For about 36 hours! (CAs are rarely good places to work.) Don’t let the clients know, though, that our work force turns over far faster than a compost heap. And, for far less benefit to them.
Your Contacts at NCC
Each client, no matter how small, is assigned to one of our Executives, who will act as the principle point of liaison. Your representative will contact you monthly, providing status reports and updates, and generally assisting with any questions that you may have.
Customer Service Representatives
NCC also has a team of Customer Service Representatives (CSR) who are always available to assist you or amend your accounts, if and when the need arises.
Namely, nobody is “at home”. Especially if services are needed by the alleged debtors…customers!
Handling your Accounts
The clerical staff at NCC receive and log our client's accounts within 24 hours of receipt. They are immediately assigned to an 'Industry Specific' (IS) Collection Team. For example, a Medical IS team works exclusively with medical accounts. At NCC, staff turnover is among the lowest in the industry, allowing our collectors to specialize in specific fields, meaning a level of expertise that maximizes your return.
That simply means that the average collector might stay there six months, instead of six weeks!
Each collection team reports to a manager. Collection managers train their teams to operate strictly within the laws of the Fair Debt and Collection Practices Act (FDCPA). Managers also motivate their team to full potential, providing advice and solutions to daily issues which arise, and of course, assisting in the collection of your money.
In other words, our supervisors (who have been there only about six months longer than anyone else) make sure that the "lying, cheating, and stealing" meets company standards.
So you can get your money…and we get our “cut”. In time to make the month’s “numbers”
Did you notice how often they harp on how well they obey the FDCPA? You know what that really
means, don’t you? Hey, they even quote part of it in the next section! Guess their attorneys are watching…;)
Fair Debt Collection Practices Act (FDCPA)
The Fair Debt Collection Practices Act was passed in 1977 and is enforced by the Federal Trade Commission. It is a 13 page document which sets forth a number of strict guidelines designed to protect the consumer from abusive, misleading and unfair debt collection practices.
Under Section 806, entitled Harassment and Abuse (15 USC 1692d), the FDCPA states that
"a collector may not engage in any conduct the natural consequence of which is to harass, oppress, or abuse any person in the connection with the collection of a debt. For example, the use or threat of violence or any other criminal means to harm the physical person, reputation, or property of any person."
The policy at NCC is to abide by this law. Our collectors are trained to work successfully within its framework.
If you believe this, I have a bridge in Brooklyn for sale…!
They also tout their membership in the “American Collectors’ Association” all the time.As if that was a good
<<snip>>As a member of the American Collector's Association, NCC has agreed to comply with all the federal and state laws and regulations, as well as the ethical standards and guidelines established by the organization. In return, the ACA acts as a watchdog to protect us, so we can in turn, do the same to protect you.
Oh, yeah? Watchdogs for them
[/i], all right! To protect whom
? How many of us complain to the authorities…or sue…and end up dealing with one of the ACA’s shysters…not those of the CA? But, give these guys a little
credit: They admit it!
BUT...I could use more information. Anyone ever deal with these guys? If so, what happened?