This is the Appeals Court case which the U.S. Supreme Court ruled on: "Andrews v. TRW, Inc."
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U.S. 9th Circuit Court of Appeals
ANDREWS v TRW, INC.
9856624v2
ADELAIDE ANDREWS, No. 98-56624
Plaintiff-Appellant,
v. D.C. No.
CV-96-07369-LGB
TRW INC., ORDER AND
Defendant-Appellee.
AMENDED
OPINION
Appeal from the United States District Court
for the Central District of California
Lourdes G. Baird, District Judge, Presiding
Argued and Submitted
April 3, 2000--Pasadena, California
Filed July 17, 2000
Amended October 4, 2000
Before: William C. Canby, Jr., John T. Noonan, and
William A. Fletcher, Circuit Judges.
Opinion by Judge Noonan
_________________________________________________________________
COUNSEL
Carlyle W. Hall, Jr., Andrew R. Henderson, Hall & Hender-
son, LLP, Los Angeles, California, Jilana L. Miller, Laura N.
Diamond, Center for Law in the Public Interest, Los Angeles,
California, Gerald L. Sauer, Sauer and Wagner, LLP, Los
Angeles, California, for the plaintiff-appellant.
Daniel J. McLoon, Kevin R. Lussier, Eugenia L. Castruccio,
Jones, Day, Reavis & Pogue, Los Angeles, California, for the
defendant-appellee.
Michael O'Neil, Esq., Rudnick and Wolfe, Chicago, Il, for the
amicus.
_________________________________________________________________
ORDER
The opinion filed on July 17, 2000 is amended as follows:
Slip op. p.8360,
Under "Proceedings," P 1, strike "S 1681b" and add
"SS 1681b and 1681e(a)."
P. 8361, last sentence, strike "Evan Hendricks " and add
"Dr. Douglas Stott Parker." Last sentence, strike "and" and
add "or the testimony of Evan Hendricks, the Plaintiff's
expert"
P. 8362, under "Analysis," P [1], l.3, replace "1681e(b)"
with "1681e"
P. 8364, P [5], l.4, replace "witness " with "witnesses"
P. 8366, under "Conclusion," l.1, after "first cause of
action" add "and the state law claim"
l.3, strike "and third"
_________________________________________________________________
OPINION
NOONAN, Circuit Judge:
Adelaide Andrews (Andrews) appeals the judgment by the
district court in her suit against TRW, Inc. The case involves
the rights under the Fair Credit Reporting Act, 15 U.S.C.
SS 1681-1681u (1994 & Supp. II) (FCRA), and Cal. Bus. &
Prof. Code S 17200 et. seq. (1996), of a person claiming to be
damaged by the disclosure of inaccurate credit information by
a consumer credit reporting agency such as TRW.
We hold that Andrews's suit was not barred by S 1681p.
We further hold that it was not a question of law but a ques-
tion to be resolved by the jury as to whether TRW had reason
to believe that it was furnishing information in connection
with a consumer transaction involving Andrews. For these
reasons we reverse the partial summary judgments awarded
TRW on the first of Andrews's claims. As to the claims that
did go to trial and ended in judgment against her after trial,
we find no harmful error and affirm.
FACTS
In June 1993, Andrea Andrews (hereafter the Imposter)
obtained the social security number and California driver's
license number of Adelaide Andrews (hereafter the Plaintiff).
The Imposter did so simply by misusing her position as a doc-
tor's receptionist and copying the information that the Plain-
tiff, as a patient in that office, supplied to the doctor.
In 1994-1995 the Imposter applied for credit to four com-
panies subscribing to TRW's credit reports. For example, on
July 25, 1994, to First Consumers National Bank (FCNB), the
Imposter applied as Andrea A. Andrews, 3993-1/2 Harvard
Blvd., Los Angeles, CA, 90062, phone 213-312-0605,
employed at Spensor Robbyns Products, Los Angeles. The
Imposter gave the birth date and social security number of the
Plaintiff.
In this application the only misinformation was the Impos-
ter's use of the Plaintiff's social security number and date of
birth. On October 28, 1994 to Express Department Stores the
Imposter made a comparable credit application, using her own
identity except for the Plaintiff's social security number.
Again, in January 1995, to Commercial Credit the Imposter
applied for credit, using her own identity, except for Plain-
tiff's social security number and a clumsy misspelling of her
first name as "Adeliade."
TRW responded to the credit inquiries of the three compa-
nies by treating the applications as made by the Plaintiff.
TRW furnished the information in its file on the Plaintiff and
added the three inquiries to the Plaintiff's file.
Each of the credit applications applied for by the Imposter
was turned down by the company getting the TRW report. In
addition, the Imposter applied for cable service to a public
utility, Prime Cable of Las Vegas, which was required by law
to provide cable services but nonetheless asked for a TRW
report. The Imposter applied as Andrea Andrews, 4201 S.
Decatur #2202, Las Vegas, NV, 89103, Phone 248-6352. The
Imposter used the social security number of the Plaintiff,
which was the only stolen item of identity provided. This
account became delinquent and was referred to a collection
agency.
The Plaintiff, however, became aware of the Imposter only
on May 31, 1995 when she sought to refinance the mortgage
on her home. The bank from which the financing was sought
received a report from Chase Credit Research, not a party to
this case, whose report combined information from TRW and
two other credit reporting agencies. Now aware of the fraud,
Andrews contacted TRW and requested deletion from her file
of all reference to the Imposter's fraudulent activities. TRW
complied.
PROCEEDINGS
On October 21, 1996, the Plaintiff filed this suit in the dis-
trict court. In her first claim she alleged that TRW had fur-
nished credit reports without "reasonable grounds for
believing" that she was the consumer whom the credit appli-
cations involved, contrary to 15 U.S.C. SS 1681b and
1681e(a), and that as a consequence she had suffered damages
including an expenditure of time and money and "commercial
impairment, inconvenience, embarrassment, humiliation, and
emotional distress including physical manifestations." In her
second claim, she alleged that TRW had violated §1681e by
not maintaining the "reasonable procedures" required by that
statute in order "to assure maximum possible accuracy of the
information concerning the individual about whom the report
relates." 15 U.S.C. §1681e(b). She alleged the same dam-
ages. She asserted that both violations were willful and that
both also violated Cal. Bus. & Prof. Code §17200 et. seq. She
sought actual and punitive damages and an injunction requir-
ing TRW to comply with the Fair Credit Reporting Act by
"requiring a sufficient number of corresponding points of ref-
erence" before disseminating an individual's credit history or
attributing information to an individual's credit file.
On May 28, 1998, the district court granted partial sum-
mary judgment to TRW. The court held that the two year stat-
ute of limitations provided by Ť§1681p began to run at the
time the alleged wrongful disclosures of credit information
were made to the requesting companies. By this test the com-
plaint was too late as to the disclosures made to FCNB and
to Prime Cable. As to the disclosures made to Express and
Commercial, the court ruled that they were made for a pur-
pose permissible under §1681b(a)(3)(A), because the Plain-
tiff, even against her will, was "involved" in the credit
transaction initiated by the Imposter. Any other rule, the court
said, would place "too heavy a burden on credit reporting
agencies." In addition, the court ruled that TRW had used the
"reasonable procedures" required by §1681e(a) to limit dis-
closures to permissible purposes. For these several reasons,
the court granted summary judgment to TRW on the Plain-
tiff's first claim.
The court also struck Plaintiff's claim for punitive damages
on both her first and second causes of action. The court ruled
that the Plaintiff had produced no evidence of TRW's con-
scious disregard of reasonable procedures. In so ruling, the
court did not consider the testimony of Dr. Douglas Stott Par-
ker, the Plaintiff's expert on computers or the testimony of
Evan Hendricks, the Plaintiff's expert on the prevalence of
identity theft.
TRW then moved in limine to bar from testifying at trial
the Plaintiff's witness Douglas Stott Parker, offered as an
expert on the Plaintiff's second claim that TRW's procedures
were not reasonable in assuring maximum possible accuracy.
Relying in part on its earlier rulings, the district court ordered
that Parker not testify as to procedures leading to inaccuracy
in TRW disclosing the Plaintiff's information upon the
Impostor's applications.
The case proceeded to trial on the Plaintiff's second and
third claims. The jury returned a verdict for TRW. The Plain-
tiff appeals the consequent judgment on all her claims.
ANALYSIS
[1] The Statute of Limitations. Liability under the statute
arises when a consumer reporting agency fails to comply with
§1681e. Guimond v. Trans Union Credit Information Co., 45
F.3d 1329 (9th Cir. 1995). The question is presented whether
Andrews's claims are barred as to those alleged failures to
comply which occurred before October 21, 1994. 15 U.S.C.
§1681p reads:
An action to enforce any liability created under
this title may be brought in any appropriate United
States district court without regard to the amount in
controversy, or in any other court of competent juris-
diction, within two years from the date on which the
liability arises, except that where a defendant has
materially and willfully misrepresented any informa-
tion required under this subchapter to be disclosed to
an individual and the information so misrepresented
is material to the establishment of the defendant's
liability to that individual under this title, the action
may be brought at any time within two years after
discovery by the individual of the misrepresentation.
[2] The general federal rule is that a federal statute of limi-
tations begins to run when a party knows or has reason to
know that she was injured. Norman-Bloodsaw v. Lawrence
Berkeley Lab., 135 F.3d 1260, 1266 (9th Cir. 1998). By this
test none of the Plaintiff's injuries were stale when suit was
brought.
The district court relied on what it saw as the implication
of the statute explicitly referencing a discovery time limit
where a defendant had wilfully misrepresented information
"required to be disclosed to an individual." The creation of
this exception, the court reasoned, implied an exclusion of a
general discovery rule. Accord, Rylewicz v. Beaton Services,
Ltd., 888 F.2d 1175 (7th Cir. 1989); Houghton v. Insurance
Crime Prevention Inst., 795 F.2d 322 (3d Cir. 1986); Clay v.
Equifax, Inc., 762 F.2d 952, 961 (11th Cir. 1985). It is argued,
to the contrary, that neither the language of the statute nor its
interpretation by other respected circuit courts of appeals is a
warrant for disregarding the teaching of the Supreme Court:
unless Congress has expressly legislated otherwise, the equi-
table doctrine of discovery "is read into every federal statute
of limitations." Holmberg v. Armbrecht, 327 U.S. 392, 397
(1946); see also Lampf v. Gilbertson, 501 U.S. 350, 363
(1991). We have followed this approach in interpreting an
analogous statute. See Englerius v. Veterans Admin., 837 F.2d
895, 898 (9th Cir. 1988). We are not persuaded to depart from
the general rule or the analogy. Andrews's claims were not
barred.
[3] Disclosure Without Reasonable Belief. Under §1681b
TRW could only furnish a report on a consumer to a customer
which it had "reason to believe" intended to use the informa-
tion in connection with "a credit transaction involving the
consumer on whom the information is to be furnished. " 15
U.S.C. S 1681b(a)(3). Did TRW have a reasonable belief that
the Plaintiff was the consumer involved in the credit transac-
tions as to which the four companies sought a report from
TRW? As the district court observed, there are 250,000,000
persons in the United States (not all of them having Social
Security numbers) and 1,000,000,000 possibilities as to what
any one Social Security number may be. The random chance
of anyone matching a name to a number is very small. If
TRW could assume that only such chance matching would
occur, it was reasonable as a matter of law in releasing the
Plaintiff's file when an application matched her last name and
the number. But we do not live in a world in which such
matches are made only by chance.
[4] We take judicial notice that in many ways persons are
required to make their social security numbers available so
that they are no longer private or confidential but open to
scrutiny and copying. Not least of these ways is on applica-
tions for credit, as TRW had reason to know. In a world
where names are disseminated with the numbers attached and
dishonest persons exist, the matching of a name to a number
is not a random matter. It is quintessentially a job for a jury
to decide whether identity theft has been common enough for
it to be reasonable for a credit reporting agency to disclose
credit information merely because a last name matches a
social security number on file.
[5] In making that determination the jury would be helped
by expert opinion on the prevalence of identity theft, as the
district court would have been helped if it had given consider-
ation to the Plaintiff's witnesses on this point before giving
summary judgment.
[6] The reasonableness of TRW's responses should also
have been assessed by a jury with reference to the information
TRW had indicating that the Imposter was not the Plaintiff.
TRW argues that people do use nicknames and change
addresses. But how many people misspell their first name?
How many people mistake their date of birth? No rule of law
answers these questions. A jury will have to say how reason-
able a belief is that let a social security number trump all evi-
dence of dissimilarity between the Plaintiff and the Imposter.
The district court held that the Plaintiff was involved in the
transaction because her number was used. The statutory
phrase is "a credit transaction involving the consumer." 15
U.S.C. §1681b(a)(3)(A). "Involve" has two dictionary mean-
ings that are relevant: (1) "to draw in as a participant" or (2)
"to oblige to become associated." The district court under-
stood the word in the second sense. We are reluctant to con-
clude that Congress meant to harness any consumer to any
transaction where any crook chose to use his or her number.
The first meaning of the statutory term must be preferred
here. In that sense the Plaintiff was not involved.
Another consideration for the district court was that a dif-
ferent rule would impose too heavy a cost on TRW. The stat-
ute, however, has already made the determination as to what
is a bearable cost for a credit reporting agency. The cost is
what it takes to have a reasonable belief. In this case that
belief needed determination by a jury not a judge.
[7] We reinstate the Plaintiff's first claim together with her
request for punitive damages based upon it.
[8] Reasonable Procedures To Assure Accuracy. The statu-
tory command is clear: "Whenever a consumer reporting
agency prepares a consumer report it shall follow reasonable
procedures to assure maximum possible accuracy of the infor-
mation concerning the individual about whom the report
relates." 15 U.S.C §1681e(b). It would normally not be easy
for a court as a matter of law to determine whether a given
procedure was reasonable in reaching the very high standard
set by the statute as to each individual reported upon. "The
reasonableness of the procedures and whether the agency fol-
lowed them will be jury questions in the overwhelming
majority of cases." Guimond, 45 F.3d at 1333. The expert tes-
timony to be offered by Dr. Parker on "automated procedures
for connecting and resolving inaccuracies in credit reports"
was germane to a jury determination of this question.
The district court ruled that it was already the law of the
case, as a result of its summary judgment rulings, that it was
permissible for TRW to disclose the Plaintiff's file after an
application by the Imposter. In ruling on what Dr. Parker
could testify to, the district court expanded that ruling to
include the permissibility of TRW disclosing the Imposter's
file when the Plaintiff applied for credit. On the basis of this
expanded position, the district court ruled that Dr. Parker
could not testify as to the availability of computer software
that could have kept the Imposter's data and the Plaintiff's
data from being merged in a TRW report. As we have already
held, it was not a question of law for the court to decide
whether TRW had a reasonable belief permitting disclosure.
The court's legal error infected its ruling on the scope of Dr.
Parker's testimony.
[9] Despite its in limine ruling, the district court permitted
Andrews to examine Dr. Parker on the basis of a TRW report
to Strategic Mortgage Services made on June 5, 1995. This
report attributed to the Plaintiff the Dillard's account opened
by the Imposter. Dr. Parker testified that TRW could have had
in place "an integrity restraint" that would have prevented this
error. He described an integrity restraint as a watchdog that
would have looked for problems or anomalies of the kind that
TRW failed to detect with the result that the Imposter's appli-
cations to FCNB, Express, and Commercial Credit, and her
Prime Cable connection were attributed to the Plaintiff. Dr.
Parker testified that such integrity restraints were available in
the relevant period, 1994-1996. In the light of this testimony
it is difficult to conclude that the Plaintiff was harmed at trial
by the court's initial ruling.
Conclusion: Judgment on Plaintiff's first cause of action
and the state law claim is REVERSED and and the case is
REMANDED for trial. Judgment on Plaintiff's second cause
of action is AFFIRMED. Each party should bear its own
costs.
FOR PUBLICATION
UNITED STATES COURT OF APPEALS
FOR THE NINTH CIRCUIT
ADELAIDE ANDREWS,
Plaintiff-Appellant, No. 98-56624
D.C. No.
v.
CV-96-07369-LGB
TRW INC.,
Defendant-Appellee.
ORDER
On Remand from United States Supreme Court
Filed December 28, 2001
Before: William C. Canby, Jr., John T. Noonan, and
William A. Fletcher, Circuit Judges.
_________________________________________________________________
ORDER
The district court's decision is AFFIRMED. TRW Inc. v.
Andrews, 00-1045 WL 1401902 _______ S.Ct. _______ (November 13,
2001).
17435
FOR PUBLICATION
UNITED STATES COURT OF APPEALS
FOR THE NINTH CIRCUIT
ADELAIDE ANDREWS,
Plaintiff-Appellant No. 98-56624
v. D.C. No.
CV-96-07369-LGB
TRW INC.,
Defendant-Appellee.
ORDER
Filed January 29, 2002
Before: William C. Canby, Jr., John T. Noonan, and
William A. Fletcher, Circuit Judges.
_________________________________________________________________
ORDER
The order filed on December 28, 2001 is modified as follows:
The district court's partial summary judgment that was
granted in favor of TRW Inc. is hereby AFFIRMED as it
related to the two privacy breaches allegedly occurring more
than two years prior to the filing of the instant action, TRW
Inc. v. Andrews, 120 S.Ct. 441 (2001), but is otherwise
REVERSED consistent with this court's order and amended
opinion dated October 4, 2000. The case is REMANDED for
trial.