Author Topic: ACA Complaint Forms and Procedure  (Read 11054 times)

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Flyingifr

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ACA Complaint Forms and Procedure
« on: August 26, 2007 05:37:59 PM »
Our good friend Norm found this gem on the ACA (American Collectors Association) web site:

http://www.acainternational.org/KnowledgeBase/?cid=209

It seems ACA is willing to investigate violations of their Code of Ethics. Learn the Code of Ethics and when you see a violation let's make sure the ACA finds out about it. Obviously this has no bearing on non-ACA CA's, so verify the membership of the CA first.
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Shiek Yabuty

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Re: ACA Complaint Forms and Procedure
« Reply #1 on: August 28, 2007 01:31:35 AM »
A very kind person at the ACA was kind enough to send me the ACA's Code of Ethics and Procedural Rules, which I have attached here. 

They did send me a complaint form also, but they track these so asked that I not post it online.  They are VERY fast in E-mail response.

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Mischievous Smurfy

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Re: ACA Complaint Forms and Procedure
« Reply #2 on: August 28, 2007 02:34:58 AM »
Cool ... thanks Shiek ...


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Re: ACA Complaint Forms and Procedure
« Reply #3 on: August 28, 2007 03:30:37 PM »
They actually not only sent you copies of the documents, but specifically gave you permission to post most of them here as attachments?  Nice of them to let you do this.
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Shiek Yabuty

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Re: ACA Complaint Forms and Procedure
« Reply #4 on: August 28, 2007 07:50:56 PM »
This is the same information that is available on the website, so they no issue with it being referenced elsewhere.  Only the complaint form as they track them  (Which is pretty basic anyway: Who was it, What did they do, What do you want to happen type stuff)
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NotBonJovi

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Re: ACA Complaint Forms and Procedure
« Reply #5 on: October 26, 2009 12:06:41 AM »
How do I file a complaint against a company listed as NJACA "Unit Legal Counsel"?? Talk about sleeping with the enemy....
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KFMAN

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Re: ACA Complaint Forms and Procedure
« Reply #6 on: July 20, 2010 11:31:41 PM »
I wouldn't waste your time filing a complaint with ACA.  Maybe others have had better success but it just delays everything that much longer.

Belle&Alex

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Re: ACA Complaint Forms and Procedure
« Reply #7 on: July 21, 2010 10:58:38 PM »
Is this an avenue worth taking?

KFMAN

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Re: ACA Complaint Forms and Procedure
« Reply #8 on: July 21, 2010 11:40:58 PM »
I have spoken my peace about it.

HeadsUp

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Re: ACA Complaint Forms and Procedure
« Reply #9 on: March 31, 2012 10:15:22 PM »
Is this an avenue worth taking?

It's pretty much a waste of time.  I tried it once, and the collection agency merely dropped my account and gave it back to the creditor, who then just sent it on to a collection agency, and this time around it was a non-ACA collection agency.
Finally a collector admits it...

"The reality is that there are people who can't pay and the job of an agency in my opinion is to separate those who can and those who cant and to not waste resources and efforts on those who cant." -- Dr. Evil.

All this nonsense about aggressive judgment enforcement against someone with no assets is just that-- utter nonsense.

http://www.debtorboards.com/index.php?topic=13309.msg100303#msg100303

Admin3496

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Re: ACA Complaint Forms and Procedure
« Reply #10 on: March 31, 2012 11:27:33 PM »
This thread ended nearly two years ago. It would be best to begin a new thread.

arnanda

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Re: ACA Complaint Forms and Procedure
« Reply #11 on: May 13, 2012 06:15:55 AM »
You must be the one filing for your violations, they don't hear accept violation from third parties. 
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chester474

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Re: ACA Complaint Forms and Procedure
« Reply #12 on: May 13, 2012 01:10:56 PM »
I win FOTI cases all the time.

FOTI does not require the message actually to be overheard by an unauthorized 3rd party.

rebuilder2006

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Re: ACA Complaint Forms and Procedure
« Reply #13 on: July 12, 2013 04:36:11 PM »
The ACA is a joke...

As is their "complaint process and procedures".

The ONLY reason that it is in place is to try and save their members from going to court.

You have to agree to not file a lawsuit while the "complaint procedure" is taking place - which takes at least 3 months.

They "lose" responses from the complainant when the case is so outrageous that no amount of "procedure" will redress it - short of a lawsuit.

And when the "lose" your responses - you have to start the entire process over again!

It is a scam, and a HUGE waste of time - the entire reason for it is to try and protect their members from a lawsuit.


KFMAN

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Re: ACA Complaint Forms and Procedure
« Reply #14 on: July 12, 2013 09:45:33 PM »
+1